At Co-operatives UK, we always seek to provide a high quality service to everyone we deal with and to work in a way which is open, builds trust and is respectful. In order to do this we need you to tell us when we get things wrong. We also know that, while we always strive for excellence, sometimes we will fall short of expectations.
Any expression of dissatisfaction with our service which calls for a formal response will be dealt with as a complaint. We will listen to complaints, treat them seriously, resolve them as quickly as possible and learn from them so that we can continuously improve. This policy and procedure sets out how Co-operatives UK’s will deal with complaints it receives.