Held online for the first time, the Co-operative Retail Conference attracts leaders, managers and directors from the UK's co-op retail societies and is an unrivalled learning and networking opportunity,
We're putting together a superb speaker line-up
The Co-op Retail Conference, on Friday 5 March 2021, is a valuable opportunity to learn from retail experts and to share experiences and best practice. Co-op retailers have been at the forefront of the Covid-19 response; facing new challenges around colleague and customer well-being, the supply chain, HR issues, supporting vulnerable members of the community and much more. We have much to talk about!
What's in store...
The challenges of Covid-19 mean this year's conference will be entirely online. We've responded to the challenge by assembling a fantastic line-up of speakers.
Retail trends, challenges and opportunities
Nick Gladding, Senior Retail Analyst, IGD
The Institute of Grocery Distribution (IGD) have been a staple diet of the Retail Conference - and with good reason. The industry experts offer intelligence on shoppers, retailing and supply chains and on wider issues including health, nutrition, sustainability and economics. We're delighted to welcome IGD's Nick Gladding and delegates can look forward to a thought-provoking presentation. Nick will take us through an overview of 2020, exploring how the grocery sector responded to the challenges of the pandemic and how it was changed by it. The senior retail analyst will also provide an outlook for 2021 combining IGD’s latest thinking on the economy and the retail landscape with insights on shopper trends and expectations. Nick will also examine retailer strategies and responses to issues including e-commerce, sustainability and the role of technology in stores. And of course, the content will all be focused on the implications for the UK's retail societies.
Challenging customers and staff welfare
Institute of Customer Service
Great customer service drives better business performance, but Covid-19 has brought customer behaviour into acute focus. Restrictions have put an incredible amount of strain on everyone - particularly those working in the retail front line. So how do we provide great customer service in the face of great challenge. And what about staff welfare and training? The Institute of Customer Service will navigate delegates through a tricky topic, with fantastic insight and intelligence. You may be surprised with the links between customer care and staff welfare!
Supporting mental health and wellbeing in the workplace
Emma Slaven, Mental Health and Wellbeing Senior Business Partner, Acas
Covid-19 has illuminated the importance of mental health and wellbeing. This session will introduce the Acas Framework for supporting positive mental health in the workplace. In particular it will focus on the role senior leaders and managers play in developing a strategy that supports positive mental wellbeing. Acas' Emma Slaven will also explore practical examples, demonstrating how different organisations have embedded a wellbeing strategy and supported staff during Covid-19.
Retail and the environment
More detail to follow.
Sharing our challenges, ideas and successes
The Retail Conference is renowned for its networking. Delegates might be meeting virtually, but they'll have the same opportunity to come together and learn from one another. This interactive session will give delegates the opportunity to be split into smaller breakout sessions to discuss the issues that matter to them.
We're keeping this one under wraps for now!
We're lining up a fantastic session to conclude our first ever online Co-op Retail Conference. Expect to hear more about this session in the coming days...