We are committed to accessible and inclusive communications. Read our accessibility statement.
This accessibility statement applies to www.uk.coop
This website is run by Co-operatives UK. We want as many people as possible to be able to use this website. That means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
- on a few pages, you cannot skip to the main content when using a screen reader
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email [email protected]
- call 0161 214 1750
We’ll consider your request and get back to you within five working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected]
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Contact us by textphone by dialling the prefix 18001 in front of our telephone number 0161 214 1750.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us
Technical information about this website’s accessibility
Co-operatives UK is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
On some pages you cannot "skip to main content", making it more difficult for assistive technologies to access the information. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks).
We will fix these anomalies as we find them.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2021, we plan to either fix these or replace as many as possible with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
We often create content which is hosted on third-party platforms. This includes:
- content we create for social media
- video which we host on YouTube or Vimeo
We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.
Preparation of this accessibility statement
This statement was prepared on 9 November 2020.
This website was last tested on 9 November 2020. The test was carried out by Agile Collective who developed this website.