Key Performance Indicators (KPI) – A framework for guidance for co‑operatives

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Published
10th January 2019
Last updated
9th December 2020
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Cover of KPI guidance for co-ops

Co‑operative values and principles are the very bedrock upon which co‑operative organisations are built – so our key performance indicators (KPIs) have to be co‑operative.

KPIs must be effective and meaningful – and a useful tool in demonstrating an organisation's co‑operative difference to members, customers, suppliers, employees and more.

The framework provided in this report is designed to help co‑operatives select the indicators most appropriate to them.

Put together by the Co‑operative Performance Committee, the framework is simple and flexible and can be used by all co‑ops, irrespective of type, size or sector.

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