Delivered by Co-operatives UK in partnership with The Co-operative Bank
The Hive: Support provider specification
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Code of Conduct

Professional Conduct and Quality Assurance

By taking on the role the Support Provider agrees to adhere to our professional standards and specific terms and conditions:

  • To act in a professional way at all times, providing consistently high quality, responsive and timely support to the client group.

  • Ensure transparency and open communication with Co‐operatives UK.

  • If a client group / organisation asks a Support Provider to deliver further support outside of the scope of work agreed under The Hive Programme, we expect providers to inform Co‐operatives UK and to provide details of the support being requested/supplied. (This is because if any issues/complaints arise as a direct result of work carried out by the provider without prior knowledge or agreement with Co‐operatives UK, this could create a reputational risk for Co‐operatives UK and/or partners.

  • Alert Co‐operatives UK to any issues / concerns with a client group / organisation, particularly where this
    could affect their ability to deliver aims and objectives and agreed milestones. Failure to report concerns / risks immediately could affect the terms of Co-operatives UK contract with The Co-operative Bank.

  • To respond to complaints / issues / feedback immediately and update the THE HIVE programme team accordingly via [email protected]

  • To provide reports to The Hive programme team using the template that we provide.

As part of our quality assurance processes, we will invite each client group / organisation to comment on the support provided during the programme lifetime (though the client group / organisation is able to comment or o er feedback on the direct support they receive at any time). We may from time to time observe the provider at work.