G-STAR model

This is a particularly useful technique to help your client think about a particular issue – it can often be a fast track to the real answers your client group is looking for.

G  What are your clients/ GOALS?

• What are your goals for today’s discussion?
• What will give you the most value from today’s session?
• Do you have control over this issue?
• When do you need to achieve this goal by?

S  What SITUATION is your client facing?

• How do you feel about the situation?
• How can you describe the situation?
• What do you know about the current situation?
• What do you not know about the current situation?

T  What is their THINKING at this time?

• What options have you considered about the situation?
• What underlying assumptions are you making?
• Think how others would solve this problem.
• Think about how you will measure your success.

A  What ACTIONS are they considering?

• What do you need to do first?
• By when do you need to have this done?
• In what sequence will you do these tasks?
• Can you think of anything that may disrupt your actions?

R   What RESULTS do they expect?

• Are the results realistic?
• Have you considered other outcomes?
• What contingencies can you put in place?
• What are the consequences of not achieving these results?