If your co-op has the Co-operatives UK Contact Package, you'll need to read our Fair Usage Policy
The contact package is a membership add-on. It gives subscribers access to the best support, from some of the UK’s leading advisers up to ten times per year.
The fair usage policy details the quantity of advice available, means by which the advice can be delivered and timescales involved. There is an inbuilt flexibility to benefit Co-operatives UK members.
Find our more about the contact package