Discover more about our wonderful range of speakers from the Co‑operative Retail Conference 2020...

Rhian Thomas, Head of Shopper Insight – IGD

Rhian Thomas joined grocery market experts IGD at the start of 2015 and manages the Shopper Team leading projects for the ShopperVista service.

Rhian has over 10 years’ experience designing and running research projects. Prior to working for IGD she managed the Customer Insight Team at B&Q. Rhian recently completed her MRS Diploma in Market and Social Research Practice. 

Chris Matthews, Director and Supermarket Manager – East of England Co‑operative

Chris is a Board Member and the current Chair of the Membership and Community Engagement Committee at East of England Co-op where he has played an active role in re-shaping the membership strategy. Chris has worked for Co-ops since the age of 13 and currently manages the society's flagship supermarket in Framlingham, Suffolk. Chris is currently undertaking an executive MBA in Co-operative Leadership and is a member of the Chartered Management Institute. In his spare time he regularly attends events in his local community to raise awareness of co-operation and the co-op difference.

Peter Hunt, Managing Director – Mutuo

Peter founded Mutuo in 2001 as the first cross mutual sector body to improve the business environment for co-ops and mutuals. For 10 years prior he was General Secretary of the Co-operative Party. He was co-founder of Supporters Direct, which went on to establish over 100 supporters’ trusts at professional football clubs. He led the Parliamentary teams which piloted five private members bills through Parliament, working with all parties to update co-operative and mutual law. Peter advises globally on policy development and in 2018/19 led the successful industry alliance to deliver the Australian Treasury Laws Amendment (Mutual Reforms) Act.

Fay Bocock, Policy and Projects Manager – Lincolnshire Co‑operative

Fay has over 18 years’ experience in Human Resources and a Member of the CIPD. As a Policy and Projects Manager for Lincolnshire Co-op I am responsible for helping to move the business forward with new digital technology and work to ensure colleagues engage with business initiatives and projects are launched effectively.

Peter Motley, I.S. Projects and Development Manager – Linconshire Co‑operative

Peter has more than 30 years' experience working for Lincolnshire Co-operative, predominately in IT based roles. He is responsible for working alongside the different business areas providing technical assistance, support and delivery of IT solutions within the society, embracing the different technologies and platforms that are now available whilst ensuring that the business objectives and functional requirements are met.

Pelletier Loic, President – FNCC (French Federation of Consumer Co-operatives)

A former consultant at Arthur Andersen Consulting, Pelletier has spent most of his professionnal life in the food industry (cheese company Savencia), and as a director member and President Director (23 years) of Coop Atlantique - one of the three historical regional consumer co-op in France.

Coop Atlantique, founded in Limoges in 1881, employs more than 3500 people with sales of around 850 M€, with five hypermarkets (Hyper U), 60 supermarkets (Super U, U Express) and more than 100 grocery co-operatives. Pelletier is currently a board member of the retail co-operative Système U, whose sales are almost €20 billion - an 11% of the French retail market. Since 2009 Pelletier has been President at FNCC.

Andrew Mackintosh, Co-operative Member - Suma

Andrew has worked in the food industry all his professional life, with the last 22 years at Suma, the UK’s largest independent wholefood, vegetarian and vegan wholesaler. Working mostly in sales and business consultancy over this period, Andrew has been involved in the development and sales of industry innovations including the first ever recycled toilet paper and latterly, vegan and pea soup - described as "a must have in every vegan's kitchen." Andrew splits his time between his native Yorkshire and London.

Melody Aguero, Head of Brand Strategy & Insights  - Midcounties Co-operative

Melody Aguero heads up the Brand and Insights departments at Midcounties Co-op. Melody introduced the first customer insights programme in the Food division back in 2016 from which the team were able to implement a wide range of solutions based on insights. These improvements have generated an increase of 19% in customer satisfaction since launch. In 2018 Melody launched “Your Co-op Voice”, a research panel made up of 95% members which has been integral in shaping Midcounties’ membership, CSR and individual trading groups strategies.

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