Booklet 2: Communication Skills

Good communication skills are important in all areas of life, but in a Community Enterprise it is vital that everyone knows how to communicate effectively, since the success of the enterprise relies on the shared skills, experience and knowledge of all the members.

This booklet, the second in the From conflict to co-operation series, starts by outlining some basic communication concepts. We then look at steps we can take to improve communication, including avoiding misunderstandings that arise because of different cultural and gender assumptions.

We discuss the importance of being assertive for good communication, and how the enterprise benefits from maximum participation by members.