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New report explores options for Post Office mutualisation
A government commissioned report by Co-operatives UK has been published, exploring the options for transferring Post Office Ltd from government ownership into a mutual run for the public benefit.
The proposals in the report, Mutual Options for Post Office Ltd., from the trade association for co-operatives enterprises, would give the local owners of Post Office branches – the subpostmasters – together with employees, charities, customers and local communities, a much greater say in how the network is run.
In recent months Co-operatives UK has been seeking views from the National Federation of SubPostmasters, retailers, business organisations and a range of experts. They examined customer owned mutuals like the Co-operative Group and employee owned mutuals like John Lewis and concluded that a hybrid of these two structures would work best for Post Office Ltd.
Co-operatives UK’s Secretary General, Ed Mayo said:
"We want to see a first class not a second class Post Office. A mutual, rather than a state-owned, Post Office is one way to achieve that, because over time it can let the people who have the greatest interest in the network share in its success. We welcome the imagination that the government has shown, but also the understanding of Ministers that this needs careful design and open consultation to succeed.
"Co-operative businesses, for example, are thriving at present, but in itself being a mutual is not enough. You need to find ways to use the model, with its dispersed ownership, ethical values and opportunities for commitment and loyalty, to create commercial and social advantage. With input from all the key interested parties, we have therefore identified a model for how Post Office Ltd, now owned by the state, can become the Post Office Mutual, operating in the public interest."
Minister for Postal Affairs, Edward Davey, said: “I welcome this comprehensive report – it paints an exciting picture of what a mutualised Post Office Ltd could look like.
“A radical shakeup to combine elements of John Lewis and Co-operative Group’s ownership arrangements would give those who know the Post Office best – subpostmasters, franchise partners, staff and the communities they serve - a real say in how the Post Office is run.
“Mutualisation will only work if the key parties involved want to make it happen and believe it to be the best way forward – it is not something which can be imposed from above by the government. So we will carefully consider this report before launching a public consultation later this year so that everyone can have their say.”
Ministers are concerned that the Post Office is being held back by the current structure of Post Office Ltd, the government owned company that develops and provides products and services which are delivered through the UK’s 11,500 Post Office branches.
There is often tension between the interests of the Post Office Ltd and privately owned local branches which make up 97% of the network. For example, subpostmasters are pitted against Post Office Ltd when they negotiate annual pay rates. And they fear Post Office Ltd expanding online because they worry it will drive customers away from their stores and that they won’t share in the profits.
Ministers believe that transferring ownership of Post Office Ltd – not the privately owned individual branches - to a mutual could better align these interests and help secure a positive future for the network. Last year the government asked Co-operatives UK to explore the proposal in detail.
Co-operatives UK’s key recommendations are:
- The Post Office would be owned, ultimately, by its members
- Those delivering the service, such as employees and subpostmasters, and representatives of those receiving the service – such as consumer, charitable and community groups – should all have the chance to become members of the Post Office mutual
- The option of every Post Office customer being allowed to become a member of the network should stay open, but may not be cost-effective, in terms of governance arrangements, for the first phase of operation
- The Post Office should still be run on a day to day basis by a Board of Directors and Non-Executive Directors. But this Board will be answerable to and appointed by a forum that is representative of the members
- Government has a key role to play, not least in supporting the delivery of public services through the network, but it should not be a member or owner. Its relationship should be a contractual and/or regulatory one
- The core purpose of the Post Office is to operate for the public benefit and this should be entrenched, with legal safeguards, for perpetuity.
The government is clear that before any changes can be made, the network will need to be put on a more secure financial footing, so that a mutual could build from solid foundations. It believes it is realistic for the Post Office to be in mutual ownership by the end of this Parliament and will conduct a full public consultation later this year. There are protections in place in the Postal Services Bill to ensure that a mutual Post Office will always be run for the public benefit.
Last year the government announced £1.34 billion of funding for the Post Office, to maintain and modernise the network. Mutualisation would not prevent the government from providing further funding in the future.
Paula Vennells, Managing Director of Post Office Ltd will be providing a keynote speech at Co-operative Congress 2011 in Birmingham in June. It's the perfect opportunity to find out more about how the Post Office might look as a co-operative or mutual. Visit www.uk.coop/congress.
If you would like to discuss Post Office Mutualisation further then you could join our discussion about it on Linkedin here http://s.coop/1gvq
The Co-operatives UK report is available to download at www.uk.coop/postoffice